Welcome to Ocean Zone! We’re thrilled to have you as part of our community. Below you’ll find our shipping and return policies to help ensure a smooth and easy shopping experience.

SHIPPING POLICY

Please review our shipping policy for important information regarding processing times, shipping rates, international shipping, order tracking, and shipping to P.O. boxes.

Processing Time  

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification once your order has shipped. Please note that during peak times or new product releases, processing may take a bit longer, but we always strive to get your gear to you as quickly as possible!

Shipping Rates  

Shipping charges for your order will be calculated and displayed at checkout. Our rates are based on the weight and destination of your order. 

Order Tracking  

When your order has shipped, you’ll receive an email with your tracking number. You can use this number to check the status of your shipment. Please allow up to 48 hours for the tracking information to become available.

Delayed Orders  

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@oceanzone.com.au with your name and order number. We’ll investigate the issue and ensure your order is on its way!

Shipping to P.O. Boxes

We do not ship orders to P.O. boxes. Please provide a residential or business address when placing your order. Failure to do so may delay your shipment, as we will need to contact you for an alternate address.

Contact Us  

If you have any questions or concerns about our shipping policy, feel free to reach out to our customer care team at hello@oceanzone.com.au. We’re here to assist you and make sure your experience with Ocean Zone is seamless and hassle-free.

RETURN & REFUND POLICY  

We understand that sometimes things don’t work out, so we’ve made our return process easy. Below, you’ll find important information about returns, exchanges, and refunds.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Return  

To be eligible for a return, your item must be in its original condition – unworn, unused, with tags, and in its original packaging. Don’t forget to include the receipt or proof of purchase!

Starting a Return  

To initiate a return, contact us at hello@oceanzone.com.au. If your return is approved, we’ll provide a return shipping label and instructions on how to send your package back to us. Items sent back without prior authorisation will not be accepted.

Damages and Issues  

Please inspect your order upon arrival and let us know immediately if your item is damaged, defective, or if you received the wrong item. We’ll evaluate the issue and do everything we can to make it right.

Exceptions / Non-Returnable Items 

Certain items cannot be returned, such as custom-made or personalised products. Unfortunately, we also cannot accept returns on sale items or gift cards. If you have any questions about whether your item is eligible for return, feel free to contact us.

Exchanges  

If you’re looking to exchange an item, the quickest way is to return the product you have and, once the return is accepted, make a new purchase for the desired item.

Refunds  

Once we’ve received and inspected your return, we’ll notify you if your refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Contact Us

If you have any questions or concerns about our shipping, return, or refund policies, please don’t hesitate to reach out to our customer care team at hello@oceanzone.com.au.

Thank you for choosing Ocean Zone! We appreciate your support and look forward to providing you with gear that embodies creativity, freedom, and the ocean lifestyle.

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Ocean Zone  

Perth, WA, Australia  

Email: hello@oceanzone.com.au

Website: oceanzone.com.au