Frequently Asked Questions
General
What sizes are available for your clothing items?
We offer a wide range of sizes to fit every body type. Our board shorts are available in sizes ranging from mens 30 to 38 and we have children's sizes.
Be sure to check our size guide for detailed measurements to find your perfect fit.
Are there any currently available discounts or promotions?
Yes! We regularly offer promotions and discounts. Keep an eye on our socials and homepage for special offers, and sign up for our newsletter to stay updated on exclusive deals.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, ApplePay and other digital payment methods. You can select your preferred payment option during checkout.
Shipping Questions
How can I track the status of my order?
Once your order is processed, we’ll send you a confirmation email with a tracking link. You can use this link to follow your order’s journey. If you have any issues, feel free to contact customer service.
Do you ship internationally?
Yes, we ship worldwide! Wherever you are, we’ll make sure your Ocean Zone gear reaches you. Shipping times may vary based on your location.
What are the shipping costs and delivery times?
Shipping costs depend on your location and the size of your order. Delivery typically takes 3-7 business days within Australia and up to 14 business days for international orders.
Returns Questions
What is your return and refund policy?
We want you to love your Ocean Zone gear! If you're not 100% satisfied, you can return or exchange your items within 30 days of receiving your order. Items must be unworn and in their original condition. Visit our Returns page for full details and instructions.
Customer Service Questions
How can I leave feedback or a review for a product?
We love hearing from our customers! You can leave a review on the product page of the item you purchased. Just scroll to the bottom of the page, and click “Write a Review” to share your thoughts.
How do I contact customer service?
You can reach us by filling out the contact form on our website or by emailing us at hello@oceanzone.com.au. We’re here to help with any questions or concerns you may have.
How do you handle my personal data and privacy?
We take your privacy seriously. All personal information is stored securely, and we do not share your details with third parties without your consent. You can read our full privacy policy on our website.
How do I create an account?
Creating an account is easy! Just click “Sign Up” on our homepage, enter your details, and you’re all set. Having an account allows you to track your orders, save your details for faster checkout, and receive exclusive offers.